Shipping policy
SHIPPING & DIGITAL DELIVERY POLICY
KEEP THE FLAME — KEEPTHEFLAME.STORE
Last updated: October 17, 2026
Physical Products
We currently offer physical-product shipping within the United States, subject to product and destination availability at checkout. International shipping is not currently offered.
Order Processing & Delivery
Some products are made or printed to order. Production and processing take place before shipment and are separate from carrier transit time.
Applicable production and delivery estimates are provided on the product page or at checkout. Please review these details before placing your order. Business days exclude weekends and public holidays.
Shipping Charges
Shipping charges are displayed at checkout before payment. Free shipping applies only when expressly offered for the products and destination in your order.
Separate Shipments
Items may be fulfilled by different production partners and arrive in separate packages on different dates. Where available, tracking information is provided for each shipment.
Tracking & Delays
When tracking is available, we will send it to the email address provided at checkout. Tracking updates may take time to appear after a shipping label is created.
If we cannot ship within the stated timeframe, we will notify you and provide the applicable options, including cancellation and a refund where required. Contact us if your order has not arrived within its estimated delivery window.
Delivery Address
Please check your shipping address and apartment or unit number carefully before completing your purchase. Contact us immediately if a correction is needed. Changes may not be possible once production or shipping has begun.
Any additional charges for an approved reshipment will be explained before you agree to them.
Missing, Damaged or Incorrect Items
If your package appears lost, arrives damaged, or contains an incorrect item, contact us at We@keeptheflame.store with your order number and relevant details. Photos of the item and packaging can help us resolve damage or fulfillment issues.
We will investigate and arrange an appropriate resolution. A carrier’s delivery scan does not prevent you from reporting a delivery problem.
Music & Digital Products
Digital purchases do not require physical shipping and have no shipping charge.
After successful payment processing, access is provided through a download link or delivery instructions sent by email and/or displayed on the order confirmation page, as applicable to the product. Preorders or scheduled releases follow the availability date stated on the product page.
Please use a valid email address and check your spam or junk folder. If your download link is missing, does not work, or delivers the wrong file, contact us with your order number so we can help.
Orders containing both physical and digital products are delivered separately: digital access is provided electronically, while physical items follow the shipping process described above.
Returns & Refunds
Please review our Return & Refund Policy for information about returns, cancellations and refunds. This policy does not limit any rights provided by applicable law.
“Music and other digital products are available internationally wherever purchases are supported by our store and payment providers. The United States shipping restriction applies only to physical products.”
Contact
KEEP THE FLAME
We@keeptheflame.store